Refund and Returns Policy

Divine Spirituals: Returns and Refund Policy

At Divine Spirituals, we value your trust and satisfaction. Our Return and Refund Policy is designed to ensure a seamless shopping experience. Please read the guidelines below for our hassle-free return process.

1. Eligibility for Returns

• Items are eligible for return within 7 days of delivery.
• Products must be unused, in their original condition, and with intact packaging.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Personalized or customized products.
• Gift cards or vouchers.
• Items explicitly marked as “non-returnable” on the product page.

3. How to Initiate a Return

• Contact our Customer Care Team at info@divinespirituals.com or call us at +91 [Customer Service Number] within 7 days of delivery.
• Provide your order number and the reason for return.

4. Return Shipping Process

• Customers are responsible for return shipping costs.
• Use a reliable, trackable courier service and ensure secure packaging to prevent damage during transit.

5. Inspection and Refund Processing

• Upon receiving the returned item, our team will inspect it for compliance with our return criteria.
• Refunds will be processed within 7 business days and credited to the original payment method. (Note: Your bank or payment provider may take additional time to reflect the refund in your account.)

6. Exchanges

We currently do not offer direct exchanges. For a different product, initiate a return and place a new order.

7. Damaged or Defective Items

• For damaged, defective, or missing items, contact us within 24 hours of receiving the parcel.
• Please record an unboxing video to help us verify the issue.

8. Replacement Guidelines

If you request a replacement, return courier charges (up to ₹150) will apply. Replacements are processed after the original item reaches us.

9. Refund Exclusions

• Shipping costs are non-refundable unless the return is due to a damaged or defective product.
• Items showing signs of use or damage will not be eligible for refunds.

10. Contact Us

For any queries or concerns about returns and refunds, please reach out to us:

• Email: info@divinespirituals.com
• Phone: +91 [80102 – 80101]

Policy Updates

This policy is subject to change. Please refer to our website for the latest updates.

Thank you for choosing Divine Spirituals. Your satisfaction is our top priority!